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Terms & Conditions
Acceptance of Terms
By accessing this Website, you acknowledge that you have read, understood and accepted the following terms. In case you do not understand or agree to any of the terms, you should immediately exit this Website. Indio Water Authority reserves the right to update the TERMS OF USE (TOU) at any time without notice to you.
Limited License
All contents on this Website are copyrighted by Indio Water Authority unless otherwise stated. Without prior written consent of Indio Water Authority or other parties, any content on the Website shall not be reproduced, distributed, photocopied, played, linked or transmitted with super-links, loaded into other servers in "mirroring method", stored in information retrieval system, or otherwise used for any commercial purpose by any person by any means, unless otherwise downloaded or reproduced for private and non-commercial purposes (provided however, that such use shall not include any revision to the content and the copyright notices and other proprietary notices shall be retained in the same form and manner as on the original).
Privacy Policy
What personal information do we collect from the people that visit our blog, website or app?
When registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.
FAQs
1. Is it safe to access my utility services via the Indio Water Authority Customer Application?
Yes, we ensure all personal data will be kept confidential with the maximum level of security through the application.
2. How do I register and activate my account?
Visit the Indio Water Authority web portal. Click on the ‘Register’ button under the My Account module, and enter all required information.
3. My Account got blocked. Why?
Your Account will be blocked after more than the authenticated limit of Login/registrations attempts within 24 hours. Please ensure you have required information from Indio Water Authority (like Account Number, Zip Code, Email ID etc.)
4. How do I update my account information?
In the My Account module, the ‘Profile’ section will allow you to update your Mobile Number, Alternate Number, Email ID, Alternate Email ID, Mailing Address and Security Questions
5. How do I set my Notification Preferences?
In the My Account module, under ‘Settings’, you may choose Email/Push notification for ‘Outage’, ‘Billing’, ‘Connect Me’, ‘Service’ and ‘Leak Alert’.
6. Who else can access my usage data, meter, and property information?
Your account information is confidential. Usage data, meter, and property information is accessible only by the Account holder.
7. Where can I find my usage-related details?
On the Dashboard, in the Usage module, you can view graphs and charts illustrating consumption and current/historical usage comparisons.
8. Will I be notified when the bill is due?
Yes, you will be alerted when your bill is due through the selected choice of notifications (i.e. email).
9. When can I begin viewing my bills online?
Billing statements are available for viewing once they have been generated by Indio Water Authority.
10. What are my payment options when paying online?
Payments can be made using your Credit/Debit Card or Bank Account. From your customer account/Dashboard click on the "Pay now" or "Manage Auto-Pay".
11. Can I make payments in person?
Yes, you may go to the Indio Water Authority office to make payments.
12. What happens if I have questions about my bill?
Questions regarding your usage can be viewed through your registered account on the web-portal. The usage tab will display all usage on a hourly, daily, and monthly basis.
If you continue to have questions concerning your bill please feel free to contact our customer service at 760/391-4038.
13. Am I eligible for any rebates and programs?
Yes, you are eligible to apply for rebates and programs if you are a customer of Indio Water Authority.
14. Are there any savings tips available to help me become more efficient?
Yes, please click on the link below for more ways to conserve water.
15. How do I start and/or stop my service?
Please click on the link below to download the application of service and return as directed.
16. How can I report an Outage?
Please call our customer service at 760/ 391-4038
17. Will I be notified prior to an Outage?
Yes, you will be notified prior to an outage if you have opted-in for notifications under your customer account on our web-portal.
18. Can I track the status of an outage?
In the Outage tab a map will display current and planned outages that may affect your area. A list view on the right hand side will display the estimated duration time of the outage.
19. How can I track email notifications from Indio Water Authority?
On the Dashboard, in the Notification tab, you will find all emails from the Indio Water Authority with regards to updates and Utility information.
20. How can I contact Indio Water Authority?
Please refer to the Contact Us tab or click on the link below to view information.
Conservation
CV Water Counts
Educational Tips
10/08/2018 16:29 PM
For the latest news and information about conservation in the Coachella valley please visit CV Water Counts
https://cvwatercounts.com/
Fix a Leak Week
Educational Tips
03/07/2019 11:25 AM
FIX A LEAK WEEK IS COMING MARCH 18 - 24 Fix a Leak Week, presented annually by the Environmental Protection Agency, takes place this year from March 18 through 24. CV Water Counts encourages all to participate by finding and fixing leaks in or around your home. |